AI Support & Ticketing Platform
Every request, in one place, resolved on time.
CI Ticketing captures requests from every channel, routes them to the right specialist and proves the response time — with complete visibility for every team.
Trusted by support and operations teams
Problems we solve
Support breaks down in the gaps between channels.
If more than two of these describe your day, the problem is not the volume of requests — it is the time your team spends piecing together what was asked, and by whom.
Requests scattered across channels
Email, WhatsApp, phone, chat — nothing in a single place.
No proof of response time
The SLA is a promise nobody can actually measure.
Tickets sit with the wrong person
Routing by hand stalls the resolution.
The same questions, solved from scratch
There is no shared knowledge between people.
Ownership is hard to trace
When something is dropped, no one knows who held it.
No picture of team performance
You cannot see which team is drowning in requests.
Key Features
Control over support, not another shared inbox.
Complete visibility over every request
Every request, channel and owner in one place. Status is a fact you can see, not a question you have to ask.
Powered by smart categorization
Response times you can guarantee and prove
Critical tickets reach the right person automatically, exactly when they need to, and the SLA becomes measurable.
Powered by SLA automation
Control across every team and channel
Monitor each department's performance from a single dashboard, whatever channel the request came from.
Powered by a unified dashboard
Where CI Ticketing differs
Not a shared inbox with tags on top.
A classic helpdesk only records what you already sorted by hand. CI Ticketing reads every request as it arrives — categorizing it, prioritizing it, and telling you where you are about to breach the deadline.
AI categorization
Every ticket is sorted the moment it arrives, not hours later.
Automatic prioritization
Urgency is read from the content, not guessed.
Smart routing
The right specialist is suggested automatically — with the reason shown.
SLA breach prediction
You are warned before the deadline, not after it is missed.
Context from the whole ecosystem
History from CRM and Projex appears on every ticket.
Multichannel capture
You always know which app each request came from.
How it works
From incoming request to measured resolution, in four steps.
A request arrives from any channel
Email, chat, phone or form — it all lands in the same place.
AI categorizes and prioritizes it
The ticket gets the right category and urgency automatically.
It is routed to the right specialist
With all the context needed, no manual searching.
Resolution and response time are measured
The SLA becomes a fact you can prove.
Built for real support teams
Every lost request is a customer left waiting.
When tickets get lost between channels, response times climb and customers feel it. CI Ticketing keeps every request visible and every deadline under control.
- Customer support
- IT & helpdesk
- Field service
- Operations
See what your support looks like with everything in one place.
Book 30 minutes with a Coreidon consultant. We will connect one of your support channels into CI Ticketing and show you the difference.